Privacy

This policy sets out how we handle data privacy and SMS communication consent for both therapy providers and parents of children receiving services. It applies to all individuals who provide personal information to Dragonfly ABA for communication purposes. Dragonfly ABA is committed to protecting the privacy and security of all individuals we interact with, including our employees, therapy providers, and the families we serve. We uphold this commitment through clear communication, secure data handling, and compliance with applicable privacy regulations.

We promise to maintain transparency regarding how we collect, use, and share personal information, particularly with regard to SMS messaging for administrative, scheduling, and service-related purposes. Our approach to privacy and communication is based on three key principles. Transparency means we clearly outline how we use personal data, ensuring that individuals understand their rights and choices regarding communication preferences. Security means we implement measures to protect the personal information of all individuals, safeguarding their privacy and ensuring compliance with relevant legal and industry standards. Consent means we require explicit opt-in consent for SMS communication and provide easy opt-out options to respect individual preferences.

Dragonfly ABA collects and stores personal information, including phone numbers, for the purpose of facilitating communication with therapy providers and parents of children receiving services. This information is used to provide appointment reminders, scheduling updates, and administrative notices, notify therapy providers and parents of any urgent service-related changes, gather feedback through occasional surveys to improve our services, and ensure efficient coordination of therapy sessions and related administrative processes. We do not sell, rent, or share personal information with third parties for marketing purposes. Personal information is retained only as long as necessary to fulfill these purposes and comply with applicable laws.

By providing a phone number during intake, onboarding, or service registration, individuals explicitly opt in to receive SMS messages from Dragonfly ABA. These messages may include session reminders for therapy appointments, administrative updates related to scheduling and provider assignments, important notifications regarding services, and requests for feedback to enhance service quality. Message frequency varies based on service needs. Individuals may opt out at any time by replying STOP to any message. To update preferences or opt out of future messages, individuals may contact our support team at (516) 531-3673. Standard message and data rates may apply.

Dragonfly ABA takes appropriate measures to protect personal data, including encryption and secure storage of personal information, restricted access to SMS communication records, and compliance with industry standards to ensure data security and privacy. While we use HIPAA-compliant systems for healthcare-related data, SMS communication itself is not encrypted and should not be used for sharing protected health information. We encourage individuals to contact us via secure channels for sensitive inquiries.

We utilize third-party SMS providers to facilitate messaging. These services comply with industry security standards but are not covered under HIPAA for transmitting PHI via SMS. For additional data privacy details, please review the Google Privacy Policy at https://policies.google.com/privacy, which also governs our website usage.

We may update this policy periodically to reflect changes in our communication practices or legal requirements. Any updates will be posted on this page.